Effective Date: 07/24/2026
Last Updated:  07/24/2026

Thank you for choosing Kadumé.

Every Kadumé fragrance is carefully inspected, securely packaged, and dispatched with utmost care to ensure it reaches you in perfect condition.

This Shipping Policy outlines how we process, ship, and deliver your orders.

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1. Shipping Coverage

Kadumé currently ships across most serviceable locations within India through our authorised logistics partners.

Delivery availability depends on the serviceability of your PIN code.

At present, we do not offer international shipping.

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2. Order Processing

Orders are typically processed within 1–2 business days after successful payment confirmation or order verification.

Orders placed on Sundays or public holidays will be processed on the next working business day.

Certain orders may require additional verification before dispatch.

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3. Estimated Delivery Time

Estimated delivery timelines are:

* Metro Cities: 2–5 business days
* Tier II & Tier III Cities: 3–7 business days
* Remote Locations: 5–10 business days

These timelines are estimates only and may vary depending on courier operations, weather conditions, public holidays, or circumstances beyond our control.

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4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment is completed.

From time to time, Kadumé may offer promotional free shipping on selected orders or during promotional campaigns.

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5. Order Tracking

Once your order has been dispatched, you will receive shipment details through your registered email address, SMS, WhatsApp, or other available communication channels, including a tracking number where applicable.

You can use the tracking details provided to monitor the status of your shipment.

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6. Delivery Attempts

Our logistics partner will normally make multiple delivery attempts before returning the shipment.

If delivery cannot be completed due to reasons such as:

* Incorrect or incomplete address
* Incorrect contact number
* Customer unavailable
* Customer refusing delivery without valid reason

the shipment may be returned to us.

Additional shipping charges may apply if re-dispatch is requested.

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7. Address Accuracy

Customers are responsible for providing accurate:

* Name
* Mobile number
* Shipping address
* PIN code
* Landmark (where applicable)

Kadumé shall not be responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

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8. Delivery Delays

While we strive to deliver every order within the estimated timeframe, delays may occur due to circumstances beyond our reasonable control, including but not limited to:

* Weather conditions
* Natural disasters
* Public holidays
* Government restrictions
* Transport disruptions
* High order volumes
* Courier operational delays

Such delays shall not entitle the customer to compensation.

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9. Damaged or Tampered Packages

If your package appears:

* Damaged
* Leaking
* Tampered
* Opened

please:

1. Take clear photographs of the package before opening it.
2. Record an uninterrupted unboxing video starting from the sealed outer package.
3. Contact Kadumé Customer Support within 48 hours of delivery with your order number and supporting evidence.

Failure to report damage within the specified timeframe may affect our ability to investigate and process your request.

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10. Cash on Delivery (COD)

Cash on Delivery may be available for selected serviceable PIN codes and order values.

Kadumé reserves the right to:

* Restrict COD availability for certain locations or products.
* Require prepaid payment for future orders in cases of repeated order refusals or unsuccessful delivery attempts.

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11. Delivery Confirmation

A shipment shall be considered successfully delivered when it is accepted at the delivery address provided by the customer or by a person authorised to receive it on the customer’s behalf.

Once delivery is completed, the responsibility for the product passes to the customer.

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12. Force Majeure

Kadumé shall not be liable for delays or failure to deliver orders caused by events beyond its reasonable control, including but not limited to:

* Natural disasters
* Floods
* Earthquakes
* Fire
* War
* Government actions
* Pandemics
* Labour strikes
* Transportation disruptions
* Technical failures affecting logistics partners

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13. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Kadume Fragrance (OPC) Private Limited
Website: https://www.kadume.com
Email: support@kadume.com

Please include your order number in all communications to help us assist you promptly.

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At Kadumé, we are committed to ensuring that every fragrance reaches you safely, securely, and as quickly as possible, because exceptional luxury begins with an exceptional delivery experience.